Privacy Policy jili99 — We Protect Your Data Like It's Our Own

Jili99 is an online betting platform operating in Malaysia and is fully committed to protecting the privacy of every user who trusts us with their personal information. This Privacy Policy ("Policy") transparently explains how we handle your personal data from start to finish — from account registration through to every transaction you make on our platform.

This policy applies to all users accessing the jili99 website, the jili99 mobile app, and all related services we offer. It covers every type of information you provide directly to us, as well as information collected automatically while you use our platform.

As a responsible platform, jili99 complies with applicable data protection requirements in Malaysia. We believe transparency is the foundation of trust — which is why we always strive to explain every aspect of our data management in language that is easy for all users to understand.

Jili99 only collects information that is strictly necessary for specified, predetermined purposes. Below are the categories of data we collect and the reasons for doing so:

a) Registration & Identity Information

• Full name as it appears on your official identification document
• National identification number (MyKad) or passport number
• Date of birth — for age verification purposes (18 years and above)
• Email address and mobile phone number
• Current residential address

b) Financial & Transaction Information

• Bank account number, bank name, and account holder name
• E-wallet details (Touch 'n Go eWallet, GrabPay, Boost, MAE)
• Deposit, withdrawal, and transaction history within the platform
• Betting records and gaming activity

c) Technical & Device Information

• IP address, browser type, and operating system
• Device information including model and unique device identifier
• Location data (state/city only, not precise location)
• Activity logs and platform access timestamps
• Cookie data and related tracking technologies

Every piece of data we collect is used for a clear and legitimate reason. jili99 uses your information for the following purposes:

• Account management: Creating, verifying, and maintaining your user account on the jili99 platform.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Identity verification (KYC): Ensuring all users meet the minimum age requirement and preventing identity fraud.
• Customer support: Resolving inquiries, complaints, and technical issues you report to us.
• Platform security: Detecting and preventing fraudulent activity, money laundering, and account abuse.
• Experience personalisation: Tailoring offers, promotions, and game recommendations based on your preferences.
• Service communications: Sending important notifications related to your account, transactions, and platform updates.
• Platform improvement: Analyzing usage patterns to improve overall platform performance and user experience.
• Legal compliance: Meeting reporting and compliance requirements set by the relevant authorities.

Jili99 takes a highly cautious approach when it comes to sharing user data. We do not sell your personal information to third parties for any commercial or marketing purpose. However, there are limited situations where we may need to share your information:

• Payment service providers: Required transaction information is shared with payment gateway providers and banking institutions to securely process your deposits and withdrawals.
• Technical service providers: Infrastructure partners such as cloud computing services that help operate the jili99 platform — they are bound by strict confidentiality agreements.
• Legal authorities: When required by law or court order, jili99 will disclose the requested information to the relevant law enforcement agencies or regulatory bodies.
• Fraud prevention: In cases involving serious fraud suspicion or money laundering, relevant information may be shared with the appropriate industry bodies.

All third parties who receive jili99 user data are bound by strict data protection agreements and are only permitted to use that information for the specified purposes.

The security of your data is jili99's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected. Among the security measures we implement:

• 256-bit SSL Encryption: All data communications between your device and our servers are encrypted using the latest TLS/SSL protocols, which cannot be easily compromised.
• Two-factor authentication (2FA): We offer an additional layer of security through two-factor authentication to protect your account from unauthorized access.
• 24/7 Monitoring: Our security system monitors platform activity continuously — every day, every hour, without interruption — to detect any anomalies or threats.
• Internal access controls: Only authorised staff with a clearly defined job requirement may access user data, and every access is automatically recorded.
• Secure data backup: User data is regularly backed up to a secure, separate location to ensure service continuity in emergency situations.
• Periodic penetration testing: jili99 conducts regular security assessments and penetration testing by independent security experts to identify and patch any system vulnerabilities.

The jili99 platform uses cookies and similar tracking technologies to enhance user experience, analyse usage patterns, and ensure the security of your login sessions.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions, security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how you use the jili99 platform — such as the most frequently visited pages and any error messages you may encounter — to help us improve our services.
• Functional Cookies: Allowing the platform to remember your preferences such as username, display settings, and personal configurations to deliver a more personalized experience.
• Analytics Cookies: Helping us understand traffic patterns and user behavior in aggregate (not individually) for product improvement purposes.

You can manage and control cookie settings through your browser settings. However, disabling certain cookies may affect the functionality and user experience of the jili99 platform.

As a jili99 user, you have certain rights regarding your personal data, which we fully respect. Below is a summary of those rights:

Jili99 will process all data rights requests within 14 business days. In complex cases, we reserve the right to extend this period up to 30 days with prior notice to you.

Jili99 retains your personal data only for as long as necessary for the specified purposes or as required by law. Our data retention guidelines are as follows:

• Active account data: Retained for as long as your account remains active and in use on the jili99 platform.
• Financial transaction data: Retained for a minimum of 7 years based on anti-money laundering (AML) and tax compliance requirements.
• KYC documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Cookie and analytics data: Session data typically expires within 30 days; aggregated analytics data may be retained longer in a form that cannot be used to identify individuals.

When data is no longer needed, jili99 will ensure it is securely deleted or anonymised using methods that comply with industry standards.

Jili99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any changes will take effect immediately upon publication on this website.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Current Version" date at the top of this document
• Sending notifications to your registered email address
• Displaying a prominent notice on the jili99 platform home page for at least 7 days

Your continued use of the jili99 platform after any changes are published will be considered your acceptance of the latest version of this Privacy Policy. If you disagree with any changes, please stop using the platform and contact us to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the jili99 Privacy Officer through the following channels:

Jili99 is committed to addressing all privacy-related enquiries within a reasonable timeframe. We value your trust and will always strive to provide transparent and satisfactory responses to every enquiry.