Terms and Conditions jili99 — Complete Guide for Every User

Jili99 is an online betting platform offering a wide range of digital entertainment services including casino games, sports betting, bingo, live games, and more to registered users in Malaysia.

These Terms and Conditions ("Agreement") set out the rules and guidelines governing the use of the jili99 platform, including the website, mobile app, and all related services. This Agreement takes effect as soon as you register an account or begin using any part of our platform.

Jili99 reserves the right to update or amend these Terms and Conditions at any time. Any changes will take effect immediately upon being posted on this page. We encourage you to review this page periodically to ensure you remain informed of the latest applicable terms.

To register and use jili99 services, you must meet all of the following eligibility requirements at all times:

• Age 18 years and above on the date of registration — jili99 conducts strict age verification and any account found to be underage will be closed immediately.
• A real individual (not a company, bot, or non-human entity) acting on their own behalf.
• Not listed on the jili99 self-exclusion list or any applicable responsible gambling exclusion programme.
• Has never had an account previously closed by jili99 for breach of terms.
• Providing accurate, complete, and up-to-date personal information during registration.

Jili99 reserves the right to verify your identity at any stage through a KYC (Know Your Customer) process. You are required to submit valid identification documents, proof of address, and any other requested documents within the specified timeframe. Failure to do so may result in temporary suspension or account closure.

Each individual is only permitted to hold one (1) jili99 account only. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, or device information — are strictly prohibited and may result in all associated accounts being frozen and balances forfeited.

You are fully responsible for:

• Keeping your account username and password strictly confidential at all times.
• Ensuring that no one else accesses or uses your account.
• Notifying jili99 immediately if you suspect any unauthorised access to your account.
• Updating your personal information whenever any changes occur.

Jili99 will never ask for your password through any communication channel, including email, WhatsApp, or live chat. Please be cautious of any party claiming to be a jili99 representative and requesting your login details.

Jili99 supports a variety of Malaysian local payment methods including Touch 'n Go eWallet, GrabPay, Boost, MAE, FPX, and direct bank transfer. All transactions are processed through a secure, encrypted system.

Important terms regarding financial transactions:

• All deposits and withdrawals must use a payment method registered in your own name. Third-party deposits not accepted.
• Jili99 reserves the right to request proof of ownership of the payment method before processing any withdrawal.
• Withdrawals will be processed to the same payment method used for the deposit, except in specific circumstances approved by the jili99 team.
• Any taxes or fees charged by the bank or payment provider are the sole responsibility of the user.
• Jili99 reserves the right to place withdrawals on hold subject to required security and compliance checks.

Jili99 offers a variety of bonuses and promotions to registered members from time to time, including welcome bonuses, reload bonuses, weekly cashback, and an exclusive VIP programme. Each bonus is subject to specific terms and conditions stated alongside the respective offer.

General terms applicable to all jili99 bonuses:

• Rollover requirement: Each bonus carries a rollover requirement (wagering multiplier) that must be met before any withdrawal from the bonus balance is permitted. This requirement is clearly stated in each promotional offer.
• Validity period: All bonuses have a set validity period. Unused bonuses or rollover requirements not fulfilled within the relevant period will be automatically forfeited.
• One bonus only: Unless otherwise stated, only one active bonus is allowed at a time. Attempts to claim multiple bonuses simultaneously will be cancelled.
• Abuse prohibition: jili99 uses advanced detection systems to identify suspicious betting patterns or attempts to abuse bonuses. Accounts found to be involved in bonus abuse will be suspended and balances forfeited.
• jili99 discretion: jili99 reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice.

All games offered on the jili99 platform use a Random Number Generator (RNG) system certified by independent auditing bodies. This ensures that the outcome of every game is entirely random and cannot be manipulated.

General rules applicable to all games and betting on jili99:

• Game results that have been settled and credited to your account are final and non-appealable, except in cases of confirmed technical failure.
• In the event of a technical disruption, internet disconnection, or any system failure during gameplay, jili99 will endeavour to restore the state to the last confirmed position. Bets that cannot be verified will be cancelled and refunded.
• The use of automation software, bots, or any tools designed to gain an unfair advantage in games is strictly prohibited.
• Players are solely responsible for their wagering decisions. jili99 is not liable for any losses incurred as a result of wagering decisions.

For sports betting, the odds displayed are those at the time the bet is placed. jili99 reserves the right to void or reject bets placed based on incorrect odds resulting from technical errors or human error.

The following activities are strictly prohibited on the jili99 platform and may result in immediate account closure, forfeiture of all balances, and legal action:

• Money laundering: Using the jili99 platform as a channel to launder or conceal funds derived from illegal activities is a serious criminal offence.
• Fraud and forgery: Providing false information, using another person's identity, or falsifying documents during the KYC process.
• System abuse: Exploiting bugs, system vulnerabilities, or technical errors to gain unauthorised advantages.
• Use of illegal software: Using bots, automated scripts, VPNs to bypass geo-restrictions, or any software that interferes with platform operations.
• Dishonest collusion: Colluding with other players or jili99 staff to manipulate game outcomes or platform systems.
• Invalid chargebacks: Initiating credit card chargebacks or unfounded payment disputes after using those funds for wagering.

Jili99 takes the protection of your personal data seriously. All information you provide to us is collected, processed, and stored in accordance with our Privacy Policy, which can be viewed at Privacy Policy page.

In summary, jili99 is committed to:

• Protects all your personal data using industry-standard 256-bit SSL encryption.
• Not sharing your personal information with third parties without your consent, except where required by law.
• Using your data only for the purposes stated in our Privacy Policy.
• Granting you the right to access, correct, or request deletion of your personal data in accordance with applicable laws.

By using the jili99 platform, you consent to the collection and processing of your personal data as described in our Privacy Policy. Please review that document to fully understand how we handle your information.

Jili99 reserves the right to suspend or close a user's account for the following reasons without prior notice:

• Violation of any terms within this agreement.
• Suspicious or fraudulent activity detected by our security systems.
• Failure to complete the KYC process within the stipulated timeframe.
• Requests from the relevant authorities.
• Users identified as having serious gambling problems and requiring protection.

Users may also request self-closure of their account at any time by contacting the jili99 customer support team. Prior to closure, all eligible balances will be returned to the user once the required security checks have been completed.

Accounts closed due to terms violations are not eligible for a refund of any remaining balance. jili99 reserves the right to withhold such balances subject to the outcome of an internal investigation or regulatory instruction.

Jili99 provides this platform "as is" and makes no express or implied warranties regarding continuous availability, accuracy, or suitability of the platform for any particular purpose.

Jili99 shall not be liable for:

• Any financial losses incurred as a result of wagering activities on our platform.
• Service disruptions caused by system maintenance, technical issues, or events beyond jili99's control.
• Any indirect, incidental, or consequential damages arising from the use of our platform.
• Actions or omissions of third parties, including payment providers or game providers.

In cases where jili99's liability cannot be fully excluded, our maximum liability to you is limited to the net deposit amount you have made in the 30 days preceding the claim.

Jili99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Significant amendments will be communicated to users via:

• In-account notifications on your jili99 account when logged in.
• Email to the address registered with your account.
• Announcements on the jili99 platform homepage.

It is your responsibility to review these Terms and Conditions periodically. The "Last Updated" date at the top of this page indicates when the most recent amendments were made. Your continued use of the jili99 platform after any amendments are published constitutes your acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the jili99 platform, please contact our customer support team via:

• Live Chat: Available 24/7 directly through the jili99 platform
• Email: [email protected]
• WhatsApp: Contact via the number listed in your account

We are committed to responding to all enquiries within 24 hours on business days, and within 48 hours on weekends or public holidays. Complaints involving financial transactions will be prioritised and processed in a shorter timeframe.

For complaints that cannot be resolved through regular customer support, you may request a more formal internal review process. jili99 will endeavour to resolve all disputes fairly and transparently within 14 business days.